Terms of Service

Last updated: 12/02/2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the OperatorOne website and software platform ("Service"), available at https://operatorone.co.uk.

By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree, do not use the Service.

2. Who We Are

OperatorOne is a UK-based Software-as-a-Service (SaaS) platform providing embedded AI-powered customer support tools.

For contact details, please refer to the Contact section at the end of these Terms.

3. Description of Service

OperatorOne provides:

  • An embeddable support widget
  • AI-assisted responses
  • Human ticket handoff and dashboard management
  • Account, user, and site management tools

We may modify, update, or improve the Service at any time.

4. Eligibility

You must:

  • Be at least 18 years old
  • Have authority to bind the business you represent
  • Provide accurate registration information

You are responsible for maintaining the confidentiality of your login credentials.

5. Account Responsibilities

You agree to:

  • Keep your account secure
  • Not share login credentials
  • Not attempt to bypass system restrictions
  • Not misuse API keys

You are responsible for all activity under your account.

6. Customer Data & Ownership

You retain ownership of all data submitted through your support widget.

OperatorOne acts as a data processor for customer support content.

You are responsible for ensuring:

  • You have the legal right to collect and process your end-user data
  • Your own website complies with applicable privacy laws

We do not claim ownership of your content.

7. Acceptable Use

You agree not to use OperatorOne to:

  • Violate any laws
  • Send spam or unsolicited messages
  • Process illegal or harmful content
  • Attempt to reverse engineer the platform
  • Interfere with system security

We reserve the right to suspend accounts that violate these Terms.

8. AI Disclaimer

OperatorOne provides AI-generated suggestions and responses.

You acknowledge that:

  • AI responses may not always be accurate
  • You are responsible for reviewing and approving AI-generated replies
  • OperatorOne is not liable for decisions made based on AI output

The Service is a tool to assist your support operations, not a replacement for human judgment.

9. Subscription & Billing

Paid plans:

  • Are billed monthly or annually (as selected)
  • Are processed securely via Stripe
  • Automatically renew unless cancelled

You may cancel at any time through your dashboard.

No refunds are provided for partial billing periods unless required by law.

We reserve the right to change pricing with reasonable notice.

10. Free Plans

Free plans may include limitations such as:

  • Conversation caps
  • Site limits
  • Feature restrictions

We may modify or discontinue free plans at any time.

11. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability.

We are not liable for:

  • Temporary outages
  • Third-party service failures
  • Hosting or infrastructure interruptions

12. Data Security

We implement reasonable technical and organisational measures to protect data.

However, no system is completely secure. You acknowledge that use of the Service is at your own risk.

13. Termination

We may suspend or terminate your account if:

  • You breach these Terms
  • You misuse the platform
  • Required by law

You may terminate your account at any time.

Upon termination:

  • Access to the dashboard will be revoked
  • Data retention will follow our Privacy Policy

14. Limitation of Liability

To the fullest extent permitted by law:

OperatorOne shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

Our total liability shall not exceed the amount paid by you in the previous 12 months.

Nothing in these Terms limits liability for death, personal injury, or fraud.

15. Intellectual Property

All platform code, branding, design, and software remain the intellectual property of OperatorOne.

You may not:

  • Copy or resell the Service
  • Reverse engineer the platform
  • Use branding without permission

16. Third-Party Services

OperatorOne integrates with third-party services such as:

  • Stripe
  • Email providers
  • Hosting providers

We are not responsible for third-party outages or actions.

17. Changes to These Terms

We may update these Terms periodically.

Continued use of the Service after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

For questions about these Terms, contact us at support@operatorone.co.uk or visit https://operatorone.co.uk.